TIBA International

Our Policies

Transparency and trust are our top priorities.

Shipping Policy

At TIBA International, we strive to deliver your international products as quickly as possible. Since our products are sourced globally, specifically from AliExpress, the shipping process involves several stages.

  • Delivery Timeline: Standard delivery usually takes between 15 to 25 days.
  • Shipping Fees: Shipping costs are calculated based on weight and dimensions and will be shown during checkout.
  • Tracking: Once your order is processed, you will receive a tracking number to monitor your shipment's progress.

Refund & Return Policy

We want you to shop with confidence. Our trusted refund policy covers the following scenarios:

Full Refund Eligibility
  • The product received is significantly different from the description.
  • The product is damaged or defective upon arrival.
  • The order does not arrive within the guaranteed timeframe (up to 45 days for international shipping).

To initiate a return or refund, please contact our support team within 48 hours of receiving the product.

Privacy Policy

Your privacy is important to us. TIBA International collects only the information necessary to process your orders and provide better service.

We do not share your personal information or payment details with third parties except as required by law or to facilitate delivery. All payment transactions are processed through secure, encrypted gateways.

Terms of Service

By using the TIBA International platform, you agree to comply with our terms and conditions. We act as a facilitator between international sellers and Bangladeshi buyers. While we ensure service quality, the ultimate product warranty is subject to the original manufacturer's terms.